Personal Information Protection Policy


Handling of Personal Information

The Service Provider of highwaybus.com (the "Website") may ask people who use the Website (in order to make an online reservation or to make an inquiry, etc.; hereunder, the "User") to provide personal information in order to facilitate the operation of the Website and the performance of the carrier contract with the User.
The policy hereunder outlines the types of personal information collected, the restrictions imposed on such, and other matters.


Purpose of Using Personal Information

1. To contact the User as part of operating procedures
2. To facilitate the conclusion and performance of contracts concerning the provision of bus tickets and other goods and services, as well as after-contract management with respect to said contracts, and to facilitate customer support following the provision of goods and services
3. To contact the User as necessary to provide goods and services
4. To request and collect fares/fees in connection with bus-related goods and services and ensure credit protection
5. To investigate and develop new bus-related products and services, and software, systems, facilities, devices, etc. that facilitate the provision of such
6. To conduct market research and other research related to the bus industry.
7. To conduct prize competitions, promotional campaigns, etc.
8. To facilitate the conclusion and performance of contracts with business partners as well as after-contract management with respect to said contracts
9. To maintain facilities, equipment, and devices and manage their utilization status
10. To contact the User for the purpose of a questionnaire or other initiatives designed to improve the Service Provider's business operations and the Website's functionality
11. To announce new services


Matters concerning the Handling of Personal Information

1.If the Service Provider receives a request from a User to disclose, etc. the personal information that it obtained pertaining to the User, the Service Provider will promptly respond to the request within a reasonable scope and in accordance with provisions of laws and ordinances after confirming that the applicant is the User. However, the applicant must submit a form designated separately by the Service Provider and pay the 1,050 yen disclosure fee.


[Information disclosure, etc. requests that the Service Provider will respond to]

- Notification of the purpose of use
- Disclosure of personal information
- Correction, addition, or deletion of personal information
- Suspension or termination of the use of personal information
- Suspension of provision of personal information to a third party

Please be aware that the suspension or termination of the use of personal information may mean that the User cannot receive the service desired (in some cases, it may not be possible to respond to a request to suspend or terminate the use of personal information that is held pursuant to applicable laws and ordinances). Disclosure, etc. will not be granted in the following cases:


[Notification of the purpose of use]

- The purpose of use is clear
- Notifying the User of the purpose of use is likely to harm the life, body, property, or other rights or interests of the User or a third party
- Notifying the User of the purpose of use is likely to harm the rights or legitimate interests of the Service Provider
- It is necessary for the Service Provider to cooperate with a national government organ or a local government in performing the functions prescribed by laws and regulations, and notifying the User of the purpose of use is likely to interfere with the performance of those functions
- The personal information subject to the request does not exist in the Service Provider's database of personal information
- The applicant does not pay the designated fee


[Disclosure of personal information]

- Disclosure is likely to harm the life, body, property, or other rights or interests of the User or a third party
- Disclosure is likely to seriously interfere with the proper implementation of the business of the Service Provider
- Disclosure would violate a law or ordinance
- The information is subject to special measures prescribed in a law or ordinance
- The personal information subject to the request does not exist in the Service Provider's database of personal information
- The applicant does not pay the designated fee


[Correction, addition, or deletion of personal information]

- The personal information as it appears in the Service Provider's database of personal information is accurate
- The personal information is subject to special measures prescribed in a law or ordinance
- An amendment, etc. is not necessary in view of the purpose of use


[Suspension or termination of the use of personal information]

- The personal information is used within the scope necessary for achieving the purpose of use specified in advance (or, in the case that it is not, complying with the request would go beyond the extent necessary to redress the violation)
- The personal information was acquired through proper means (or, in the case that it was not, complying with the request would go beyond the extent necessary to redress the violation)
- Complying with the request would require a costly expenditure or prove otherwise difficult, and the Service Provider takes the necessary alternative measures to protect the rights and interests of the User


[Suspension of provision of personal information to a third party]

The Service Provider obtained the User's advance consent toward the provision of the personal information to a third party
- The Service Provider provides the third party with the personal information in accordance with laws and ordinances
- It is necessary to provide the third party with the personal information in order to protect the life, body, or property of an individual, and it is difficult to obtain the consent of the User
- There is a special need for the Service Provider to provide the third party with the personal information in order to improve public health or promote healthy child development, and it is difficult to obtain the consent of the User
- It is necessary for the Service Provider to provide the third party with the personal information in order to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and ordinances, and obtaining the consent of the User is likely to interfere with the performance of those functions
- Complying with the request would require a costly expenditure or prove otherwise difficult, and the Service Provider takes the necessary alternative measures to protect the rights and interests of the User.


2.The Service Provider will never provide a third party with the User's information without the User's prior consent unless one or more of the following cases apply.

-The Service Provider provides the third party with the personal information in accordance with laws and ordinances
- It is necessary for the Service Provider to provide the third party with the personal information in order to protect the life, body, or property of an individual, and it is difficult to obtain the consent of the User
- There is a special need for the Service Provider to provide the third party with the personal information in order to improve public health or promote healthy child development, and it is difficult to obtain the consent of the User
- It is necessary for the Service Provider to provide the third party with the personal information in order to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and ordinances, and obtaining the consent of the User is likely to interfere with the performance of those functions
-The Service Provider shares business contact information with a joint operation company or other affiliated company as necessary for the performance of the carrier contract

3.The Service Provider uses encryption and other security measures when collecting information from the User.

4.The Service Provider may provide personal information to an allied company to the extent necessary for executing operations in connection with the Website, but in such cases, the Service Provider will impose on said company an obligation to observe the Privacy Policy.

5.In the event that the User's personal information is leaked or lost, etc. the Service Provider will promptly issue an announcement to that effect and take measures to rectify the situation.


Inquiries

Executive Secretariat, highwaybus.com, Keio Dentetsu Bus Co., Ltd.
E-Mail: info@highwaybus.com 
*It may take time to respond to the inquiry.



Security Policy


The Website has obtained an Extended Validation Certificate (EV) of VeriSign" Secure Server ID technology. When the User transmits personal information or reservation information, etc., this technology protects such data using Secure Sockets Layer (SSL) encryption. Therefore, the User can find the desired bus route with peace of mind.

SSL is a reliable applied encryption technology for keeping internet connection secure. It encrypts data transmitted between the User's device (browser) and the Website's server, thereby preventing the data from being intercepted by a third party.