Travel Terms and Conditions

These travel terms and conditions constitute a part of the transaction terms document stipulated in Article 12-4 of the Travel Agency Act and the contract document stipulated in Article 12-5 of the same act. Please be sure to read these travel terms and conditions carefully when making your reservation.

1. Agent-organized tour contract

(1) This tour is an agent-organized tour operated by Kyushu Sanko Bus Co., Ltd. (4-13-34 Kamidai, Nishi-ku, Kumamoto; Registered Travel Agency No. 2-239 issued by the Governor of Kumamoto Prefecture) (hereinafter referred to as “we” or “us”). Customers participating in this tour will enter into an agent-organized tour contract (hereinafter referred to as the “tour contract”) with us.

(2) The terms and conditions of the contract are governed by the brochure, these travel terms and conditions, and our agent-organized tour contract terms and conditions (hereinafter referred to as “our terms and conditions”).

2. Tour application and time of contract formation

(1) Customers shall complete their reservation and payment through our designated online booking system (Highwaybus.com, hereinafter referred to as “we” or “us”), and the application shall be deemed complete upon such completion.

(2) The Tour Contract is concluded when we receive the reservation and accept the formation of the contract.

(3) When an application is made by a representative who acts on behalf of a group of travelers, we will regard that representative as having full authority to act as an agent for the conclusion and termination of the tour contract, and we will conduct all contractual transactions accordingly.

(4) The contract representative must submit to us a list of members by the date specified by us.

(5) We shall bear no responsibility whatsoever for any debts or obligations that the contract representative currently owes or is expected to owe to the members of the group.

(6) When the contract representative does not accompany the group, we shall, after the commencement of the tour, regard the member previously designated by the contract representative as the contract representative.

3. Conditions of application

(1) Participation by persons under the age of 15 (excluding infants), without an accompanying adult shall be deemed to have been made with the consent of a parent or guardian.

(2) For tours with special participation requirements, we may decline participation if a participant’s gender, age, qualifications, skills, or other conditions do not meet the requirements specified by us.

(3) Infants under four years old who do not require their own seat and are accompanied by an adult may participate free of charge. However, a fare will be charged for any child who occupies a seat.

(4) Participants with chronic illnesses, physical disabilities, health conditions, or those who are pregnant and require special arrangements or considerations must inform us of these circumstances at the time of application. If any of these conditions arise after the tour contract has been concluded, please notify us immediately. We will accommodate such circumstances to the extent possible and reasonable. In such cases, any expenses incurred for special arrangements made by us on the customer’s behalf based on their request shall be borne by the customer.

(5) If we determine that a customer requires protection during the tour due to illness, injury, or other reasons, we may take necessary measures. In this case, if the situation is not attributable to us, the expenses incurred for such measures shall be borne by the customer, and the customer must pay such expenses by the date and in the manner specified by us.

(6) We may decline an application if the customer corresponds to any of the following (a) through (d).

(a) When we determine that the customer may cause inconvenience to other travelers or impede the smooth conduct of the group tour.

(b) When the customer is recognized as a member or associate member of an organized crime group, a person affiliated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or any other anti-social force.

(c) When the customer has made violent or unreasonable demands, engaged in threatening behavior or acts of violence in connection with transactions with us, or committed acts equivalent thereto.

(d) When the customer spreads rumors, uses deception or intimidation to damage our credibility or obstruct our business operations, or engages in acts equivalent thereto.

(7) We may also decline an application due to business reasons.

4. Contract formation and delivery of contract document and final document

(1) The tour contract (communications contract) shall be concluded when notification of our acceptance of the contract reaches the customer.

(2) We shall promptly deliver to the customer, after the conclusion of the contract, a contract document describing the travel itinerary, details of travel services, other travel conditions, and matters concerning our responsibilities. The contract document consists of our website, these travel terms and conditions, and other related materials.

(3) If it is not possible to include the finalized travel itinerary or the names of transportation or accommodation facilities in the contract document, we will provide a document describing the finalized details (the “final document”) no later than the day before the tour departure date. However, if the application for the tour contract is made on or after the seventh day prior to the day immediately before the tour departure date, the final document may be provided on the tour start date. If you contact us before the delivery date, we will inform you of the arrangements.

(4) The contract documents described in paragraphs (2) and (3) above shall be provided only by electronic means, and the customer may enter into the contract only if they agree to such delivery.

5. Included in the tour fare

(1) Fares for the transportation specified in the travel itinerary and various taxes, including consumption tax.

(2) Other items indicated in the brochure as being included in the tour fare. As a rule, we will not provide a refund for the above costs even if you choose not to use part of them for your own reasons.

6. Not included in the tour fare

Items other than (1) and (2) above are not included in the tour fare. Some examples are given below.

(1) Airport facility charges

(2) Personal expenses such as laundry charges, telegram and telephone fees, and additional food and drink, as well as the related taxes and service charges.

(3) Surcharges and fees imposed by transportation providers, except when included in the tour fare.

(4) Transportation and accommodation expenses between your home and the departure or return location.

(5) Medical expenses related to injury or illness.

7. Changes

(1) Change in tour contract details

Even after the tour contract has been concluded, in the event of natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, provision of transportation services not based on the original operating plan, or other circumstances beyond our control, we may, when unavoidable to ensure the safe and smooth operation of the tour, explain to customers in advance and without delay the reasons why such circumstances are beyond our control and the causal relationship thereof, and change the travel itinerary and travel services. However, in the case of emergency, when unavoidable, we will provide an explanation after making the change.

(2) Change in tour fare amount

(a) If the applicable fares or charges of the transportation providers we use are significantly revised beyond the normally expected range due to substantial economic changes or other factors after the reference date stated in the brochure, we may change the tour fare within that range. In such cases, we will notify you of the change no later than 15 days before the day preceding the tour departure date.

(b) When the tour fare is reduced in accordance with (a) above, we will reduce the tour fare by the amount corresponding to the decrease in the fares or charges of the transportation providers used. If payment of the tour fare has already been made, we will provide a refund within 30 days from the day following the tour completion date stated in the contract document.

(c) When changes to the contract details are made pursuant to the provisions of paragraph (1), and such changes result in an increase or decrease in the expenses required to conduct the tour (including cancellation fees, penalty charges, or any other expenses already paid or to be paid for travel services not provided due to the change in contract details), we may change the amount of the tour fare within the range of such increase or decrease at the time of the change in contract details. However, this does not apply when the increase in expenses results from a shortage of seats, rooms, or other facilities at transportation or accommodation providers despite their provision of travel services.

(d) When the contract document specifies that the tour fare varies depending on the number of persons using transportation or accommodation facilities, and after the conclusion of the tour contract the number of such users changes for reasons not attributable to us, we will change the amount of the tour fare in accordance with the provisions stated in the contract document.

8. Substitution of participants

We do not accept substitutions of participants. In addition, any correction to a name will be treated as a cancellation of the existing tour reservation, followed by a new booking.

9. Cancellation fee

If you cancel the tour for your own reasons after applying, we will charge a cancellation fee based on the following rates, calculated from the day prior to the tour departure date.

10. Termination before commencement of the tour

(1) Customer’s right to terminate

(a) You may terminate the tour contract at any time by paying the cancellation fee specified in the preceding paragraph.

(b) You may terminate the tour contract without paying a cancellation fee in any of the following cases.

(i) When the tour contract details have been changed. However, this applies only when the change is on specified in clause 7 or is otherwise significant.

(ii) When the tour fare has been increased in accordance with paragraph (2) of clause 7.

(iii) When natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other circumstances occur, making it impossible or highly likely that it will become impossible to ensure the safe and smooth operation of the tour.

(iv) When we fail to provide you with the final tour itinerary, if applicable as stated in clause 2, by the date specified therein.

(v) When, due to reasons attributable to us, it becomes impossible to conduct the tour in accordance with the itinerary stated in the brochure.

(2) Our right to terminate

We may terminate the tour contract in any of the following cases.

(a) When it is found that the customer does not meet the conditions for participation, such as gender, age, qualifications, or skills, that we have specified in advance.

(b) When the customer is deemed unable to endure the tour due to illness, absence of a necessary attendant, or other reasons.

(c) When the customer is deemed likely to cause inconvenience to other customers or to impede the smooth conduct of group activities.

(d) When the customer requests something unreasonable with regard to the contract details.

(e) When natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other circumstances beyond our control occur, making it impossible or highly likely that it will become impossible to ensure the safe and smooth operation of the tour in accordance with the itinerary stated in the brochure.

(3) If we terminate the tour contract in accordance with paragraph (2) above, we will refund the full amount of the tour fare (or deposit) already received.

11. Minimum number of participants

1 participant

12. Tour conductors and others

A tour guide will accompany the tour.

13. Our liability

(1) When we cause damage to you intentionally or through negligence in the performance of the tour contract, we will compensate you for the damage incurred. However, this shall apply only if notice of the damage is given to us within two years from the day following the date on which the damage occurred.

(2) When the customer suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other causes beyond our control (including quarantine due to infectious disease, accidents during free time, food poisoning, theft, delays or cancellations of transportation, or resulting changes to the tour itinerary or reduced time at destinations), we shall not be liable to compensate for such damage, except in the case described in the preceding paragraph.

(3) Notwithstanding the provisions of paragraph (1) above, for damage to baggage, we will provide compensation only if you notify us within 14 days from the day following the date the damage occurred, up to a maximum of ¥150,000 per person (except in cases where the damage is caused intentionally or by gross negligence on our part). However, we shall not be liable for any damage arising from your intentional act or negligence.

14. Customer’s liability

(1) When we or a third party suffer damage caused intentionally or negligently by a customer, the customer must compensate for such damage.

(2) Customers must make an effort to understand their rights and obligations and other details of the tour contract by making use of the information provided by us.

(3) After the commencement of the tour, if the customer recognizes that travel services different from those stated in the contract document are being provided, the customer must promptly notify us or the relevant travel service provider at the tour destination.

15. Special compensation

(1) Regardless of whether or not we bear responsibility under paragraph (1) of clause 13, in accordance with the Special Compensation Rules stipulated in the appendix to our agent-organized tour contract terms and conditions, we will pay predetermined amounts of compensation for certain damages to your body, life, or baggage caused by a sudden and accidental external event during your participation in the organized tour, as follows: ¥15,000,000 as a death benefit, ¥20,000–¥200,000 as a hospitalization allowance depending on the number of hospital days, and ¥10,000–¥50,000 as an outpatient allowance depending on the number of outpatient days. The maximum compensation for damage to personal belongings shall be ¥150,000 per traveler. However, the maximum compensation for any single item or pair of items shall be ¥100,000. Please note that certain items such as cash, valuables, important documents, exposed film, and other fragile items are not covered by compensation.

(2) If we become liable under Article 27, paragraph 1 of our agent-organized tour contract terms and conditions, the compensation payment will be applied toward part or all of the damages we are obligated to pay.

(3) If the damage you suffer during the tour results from your intentional act, drunk driving, intentional violation of laws or acceptance of services that violate laws, or from accidents occurring during hazardous activities such as mountain climbing (using climbing gear such as ice axes, crampons, ropes, or hammers), luging, bobsledding, skydiving, hang-gliding, flying in ultralight powered aircraft (such as powered hang gliders or microlight aircraft), gyroplane flights, or other similar dangerous sports, we will not pay the above-mentioned compensation or allowances.

(4) If the damage results from an accident caused by an earthquake, volcanic eruption, tsunami, or accidents arising from disruptions of public order accompanying such events, we will not pay the above-mentioned compensation or allowances.

16. Itinerary guarantee

(1) When any significant change occurs in the contract details listed in the left column of the table below (excluding the changes specified in the following items that result from a shortage of seats, rooms, or other facilities at transportation or accommodation providers despite their provision of the relevant travel services), we shall pay the customer an amount of compensation for changes obtained by multiplying the tour fare by the rate indicated in the right column of the table within 30 days from the day following the tour completion date. However, if it is evident that we bear responsibility for the change under the provisions of paragraph (1) of clause 13, we will make the payment not as compensation for changes but as part or all of the damage compensation payment.

(a) Changes due to any of the following reasons.

(i) Natural disasters

(ii) War

(iii) Riots

(iv) Government orders

(v) Suspension of travel services by transportation or accommodation providers

(vi) Provision of transportation services not based on the original schedule

(vii) Measures necessary to ensure the safety of life or body of tour participants

(b) Changes related to the terminated portion of the tour contract when the contract is terminated pursuant to the provisions of clause 10 The total amount of compensation for changes payable by us shall be limited to 15% of the tour fare per customer per tour. In addition, when the amount of compensation for changes payable to a customer for one tour contract is less than ¥1,000, we shall not pay such compensation.

(2) With the customer’s consent, we may provide compensation by offering goods or travel services of equal or greater value instead of paying monetary compensation for changes.

Note 1: “Before commencement of the tour” means cases where notice of the relevant change is given to the customer by the day before the departure date, and “after commencement of the tour” means cases where such notice is given on or after the departure date.

Note 2: When the final document has been delivered, the term “contract document” in this table shall be read as “final document.” In this case, when a change occurs between the contents stated in the contract document and those stated in the final document, or between the contents stated in the final document and the travel services actually provided, each such change shall be treated as one case.

Note 3: When the transportation referred to in item (3) or (4) involves the use of accommodation facilities, each night of accommodation shall be treated as one case.

Note 4: The change in the name of the transportation company referred to in item (4) shall not apply when accompanied by a change to a higher class or better facilities.

Note 5: Even when multiple changes listed in item (4) or in items (7) or (8) occur within a single ride, voyage, or night’s stay, they shall be treated as one case per ride, voyage, or night.

Note 6: For the change listed in item (9), the rates specified in items (1) through (8) shall not apply; instead, the rate specified in item (9) shall apply.

17. Handling of personal information

(1) We use the personal information provided at the time of application to contact customers and arrange transportation, accommodation, and other services. In addition, we provide such information to relevant entities within the necessary scope for procedures related to insurance that covers our contractual responsibilities and costs in the event of an accident.

(2) We jointly use the personal information we hold about customers with our group companies and sales agents for purposes such as product development, marketing and promotional activities, and communicating or responding to customers. The personal information jointly used by our group companies and sales agents is as follows. Address, name, telephone number, date of birth, gender, purchase history, and email address. In addition, we handle only the minimum scope of customers’ personal information necessary for us to operate each course. In cases where special consideration is required, such as the accompaniment of a caregiver or arrangement of a wheelchair, we may obtain personal information other than that listed above for the purpose of accommodating such requests (or for responding that we are unable to accommodate them) within the scope possible for us. This information is handled only to the extent necessary for us to make the relevant arrangements.

(3) In addition to the above, please refer to our website for our policy on handling personal information.

18. Other

(1) In the event of illness or injury during the tour, substantial medical and transportation expenses may be incurred. In addition, in the event of an accident, it may be extremely difficult to claim compensation from or recover damages from the responsible party. To cover these risks, we recommend that customers purchase domestic travel insurance with sufficient coverage on their own.

(2) Under no circumstances will we reoperate the tour.

(3) Any matters not specified in these terms and conditions are subject to our agent-organized tour contract terms and conditions. In the event of any inconsistency between these terms and conditions and the agent-organized tour contract terms and conditions, the latter shall take precedence. Please contact us if you wish to obtain a copy of our agent-organized tour contract terms and conditions.

19. Reference date

The reference date for these terms and conditions and the reference date for the tour fare are the dates indicated in the brochure or other materials.

Guarantee member of All Nippon Travel Agents Association

Kyushu Sanko Bus Co., Ltd.

Registered Travel Agency No. 2-239 issued by the Governor of Kumamoto Prefecture

Standard Terms and Conditions for Travel Business

Agent-Organized Tour Contracts

Chapter 1 — General Provisions

Article 1: Scope of application

1. Contracts concerning an agent-organized tour concluded between us and travelers (hereinafter referred to as “agent-organized tour contract”) shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established practices.

2. When we have entered into a special agreement in writing that does not violate laws or regulations and is not disadvantageous to the traveler, that special agreement shall take precedence, notwithstanding the provisions of the preceding paragraph.

Article 2: Definitions

1. In these terms and conditions, “agent-organized tour” means a tour conducted by us based on a travel plan prepared in advance for the purpose of soliciting travelers, which specifies the destination and itinerary, the details of transportation or accommodation services to be provided to travelers, and the amount of the tour fare to be paid by travelers to us.

2. In these terms and conditions, “domestic tour” means travel conducted solely within Japan, and “overseas tour” means travel other than domestic travel.

3. In this part, “communications contract” means an agent-organized tour contract concluded between us and a cardholder of a credit card company affiliated with us or with a company that sells our agent-organized tours on our behalf (hereinafter referred to as an “affiliated company”), through communication means such as telephone, mail, facsimile, or the internet, under which the traveler gives prior consent that the claims or obligations related to the tour fare and other charges arising from the agent-organized tour contract between us and the traveler shall be settled in accordance with the card membership rules separately established by the affiliated company on or after the date on which such claims or obligations become due, and the tour fare and other charges under such agent-organized tour contract are paid in the manner specified in Article 12, paragraph 2; Article 16, paragraph 1 (latter part); and Article 19, paragraph 2.

4. In these terms and conditions, “card use date” means the date on which the traveler or we are to perform the payment or refund obligation for the tour fare and other charges under the agent-organized tour contract.

Article 3: Tour contract

1. Under the agent-organized tour contract, we undertake to make arrangements and manage the itinerary so that travelers can receive transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and accommodation providers, in accordance with the travel itinerary specified by us.

Article 4: Arranging agents

1. In performing the agent-organized tour contract, we may have all or part of the arrangements carried out by other travel agents, arrangers, or other intermediaries, either within or outside Japan.

Chapter 2 — Conclusion of Contract

Article 5: Application for contract

1. A traveler who wishes to apply for an agent-organized tour contract must fill in the required items on the application form specified by us (hereinafter referred to as the “application form”) and submit it to us together with the application deposit in the amount separately specified by us.

2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to apply for a communications contract must notify us of the name of the agent-organized tour to be applied for, the tour departure date, their membership number, and other relevant information (hereinafter referred to in the following articles as “membership number and other information”).

3. The application deposit specified in paragraph 1 shall be treated as part of the tour fare, the cancellation fee, or the penalty.

4. Travelers who require special consideration when participating in an agent-organized tour must inform us at the time of application for the contract. At that time, we will accommodate such requests to the extent possible.

5. The costs required for the special arrangements made by us for the traveler based on the request in the preceding paragraph shall be borne by the traveler.

Article 6: Reservation by telephone or other methods

1. We accept reservations for agent-organized tour contracts made by telephone, mail, facsimile, internet, or other communication methods. In this case, the contract is not concluded at the time of reservation. After we notify the traveler of our acceptance of the reservation, the traveler must, within the period specified by us, submit the application form and application deposit or notify us of their membership number and other information in accordance with the provisions of paragraph 1 or 2 of the preceding article.

2. When the application form and application deposit have been submitted or the membership number and other information have been notified in accordance with the provisions of the preceding paragraph, the order of conclusion of agent-organized tour contracts shall be determined by the order in which reservations were received.

3. If the traveler does not submit the application deposit or notify us of their membership number and other information within the period specified in paragraph 1, we will treat the reservation as if it had not been made.

Article 7: Refusal to conclude a contract

1. We may refuse to conclude an agent-organized tour contract in any of the following cases.

(a) When the traveler does not meet the conditions for participation, such as gender, age, qualifications, or skills, that we have specified in advance.

(b) When the number of applicants has reached the planned number of participants.

(c) When the traveler may cause inconvenience to other travelers or impede the smooth conduct of group activities.

(d) When attempting to conclude a communications contract, if the traveler’s credit card is invalid or the traveler is otherwise unable to settle all or part of the obligations related to the tour fare and other charges in accordance with the card membership rules of the affiliated company.

(e) When the traveler is recognized as a member or associate member of an organized crime group, a person affiliated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or any other anti-social force.

(f) When the traveler has made violent or unreasonable demands, engaged in threatening behavior or acts of violence in connection with transactions with us, or committed acts equivalent thereto.

(g) When the traveler spreads rumors, uses deception or intimidation to damage our credibility or obstruct our business operations, or engages in acts equivalent thereto.

(h) When there are other business reasons on our part.

Article 8: Time of contract formation

1. The agent-organized tour contract shall be deemed to have been concluded when we accept the conclusion of the contract and receive the application deposit specified in Article 5, paragraph 1.

2. Notwithstanding the provisions of the preceding paragraph, a communications contract shall be deemed to have been concluded when the traveler receives our notice of acceptance of the contract.

Article 9: Delivery of contract document

1. We shall promptly deliver to the traveler, after the conclusion of the contract as provided in the preceding article, a document (hereinafter referred to as the “contract document”) describing the travel itinerary, details of travel services, tour fare, other travel conditions, and matters concerning our responsibilities.

2. The scope of travel services that we are obligated to arrange and manage under the agent-organized tour contract shall be as specified in the contract document referred to in the preceding paragraph.

Article 10: Final document

1. If it is not possible to include the finalized travel itinerary or the names of the transportation or accommodation facilities in the contract document referred to in paragraph 1 of the preceding article, we shall list in that document the names of the accommodation facilities to be used and the names of the major transportation facilities to be indicated, and after delivering that contract document, we shall provide the traveler with a document (hereinafter referred to as the “final document”) describing the finalized details by the date specified in that contract document, which shall be no later than the day before the tour departure date (or the tour departure date if the application for the agent-organized tour contract was made on or after the seventh day prior to the tour departure date).

2. In the case of the preceding paragraph, if a traveler who wishes to confirm the arrangements makes an enquiry, we shall respond promptly and appropriately even before the delivery of the final document.

3. When the final document referred to in paragraph 1 has been delivered, the scope of travel services that we are obligated to arrange and manage pursuant to the provisions of Article 9, paragraph 2 shall be specified as stated in the said final document.

Article 11: Method utilizing information and communication technologies

1. When concluding an agent-organized tour contract, if we have obtained the traveler’s prior consent, we may, instead of delivering in writing the document describing the travel itinerary, details of travel services, tour fare, other travel conditions, and matters concerning our responsibilities, the contract document, or the final document, provide the matters to be stated in such documents (hereinafter referred to in this article as the “stated information”) by means of information and communication technologies. In such cases, we shall confirm that the stated information has been recorded in the file installed in the communication device used by the traveler.

2. In the case of the preceding paragraph, if the communication device used by the traveler is not equipped with a file for recording the stated information, we shall record the stated information in a file installed in a communication device used by us (limited to one used exclusively for the traveler) and confirm that the traveler has viewed the stated information.

Article 12: Tour fare

1. The traveler must pay us the tour fare amount stated in the contract document by the date specified therein as the payment due date prior to the tour departure date.

2. When a communications contract is concluded, we shall receive payment of the tour fare amount stated in the contract document through the affiliated company’s card, without requiring the traveler’s signature on the prescribed sales slip. The card use date shall be the date on which the travel contract is concluded.

Chapter 3 — Changes to the Contract

Article 13: Change in contract details

1. In the event of natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, provision of transportation services not based on the original operating plan, or other circumstances beyond our control, we may, when unavoidable to ensure the safe and smooth operation of the tour, explain to travelers in advance and without delay the reasons why such circumstances are beyond our control and the causal relationship thereof, and change the travel itinerary, travel services, or other contents of the agent-organized tour contract (hereinafter referred to as “contract details”). However, in the case of emergency, when unavoidable, we will provide an explanation after making the change.

Article 14: Change in tour fare amount

1. If the fares or charges applied to transportation services used in conducting an agent-organized tour (hereinafter referred to in this article as “applicable fares/charges”) have been significantly increased or decreased beyond the extent normally expected due to substantial changes in economic conditions or other factors compared with the applicable fares/charges publicly announced as valid at the time indicated in the agent-organized tour’s advertisement, we may increase or decrease the amount of the tour fare within a similar range.

2. When we increase the travel price as specified in the preceding paragraph, we will notify travelers to that effect no later than 15 days prior to the day immediately before the departure date.

3. When the applicable fares/charges specified in paragraph 1 are reduced, we will reduce the travel price by the amount of such reduction in accordance with the provisions of the same paragraph.

4. When changes to the contract details are made pursuant to the provisions of the preceding article, and such changes result in an increase or decrease in the expenses required to conduct the tour (including cancellation fees, penalty charges, or any other expenses already paid or to be paid for travel services not provided due to the change in contract details), we may change the amount of the tour fare within the range of such increase or decrease at the time of the change in contract details. However, this does not apply when the increase in expenses results from a shortage of seats, rooms, or other facilities at transportation or accommodation providers despite their provision of travel services.

5. When the contract document specifies that the tour fare varies depending on the number of persons using transportation or accommodation facilities, and after the conclusion of the agent-organized tour contract the number of such users changes for reasons not attributable to us, we may change the amount of the tour fare in accordance with the provisions stated in the contract document.

Article 15: Substitution of traveler

1. A traveler who has entered into an agent-organized tour contract with us may, with our consent, transfer their contractual position to a third party.

2. When a traveler seeks our consent as specified in the preceding paragraph, the traveler must fill in the required information on the prescribed form and submit it to us together with the designated handling fee.

3. The transfer of the contractual position specified in paragraph 1 shall take effect when we give our consent, and thereafter, the third party who has succeeded to the traveler’s position under the agent-organized tour contract shall assume all rights and obligations related to said contract.

Chapter 4 — Termination of Contract

Article 16: Traveler’s right to terminate

1. A traveler may terminate the agent-organized tour contract at any time by paying us the cancellation fee specified in Schedule 1. When a communications contract is terminated, we shall receive payment of the cancellation fee through the affiliated company’s card, without requiring the traveler’s signature on the prescribed sales slip.

2. Notwithstanding the provisions of the preceding paragraph, a traveler may terminate the agent-organized tour contract prior to the commencement of the tour without paying a cancellation fee in any of the following cases.

(a) When the contract details are changed by us. However, this applies only when such changes are those listed in the top column of Schedule 2 or other important changes.

(b) When the tour fare is increased pursuant to the provisions of Article 14, paragraph 1.

(c) When natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other circumstances occur, making it impossible or highly likely that it will become impossible to ensure the safe and smooth operation of the tour.

(d) When we fail to deliver the final document to the traveler by the date specified in Article 10, paragraph 1.

(e) When, due to reasons attributable to us, it becomes impossible to conduct the tour in accordance with the itinerary stated in the contract document.

3. After the commencement of the tour, if the traveler becomes unable to receive the travel services stated in the contract document for reasons not attributable to the traveler, or when we inform the traveler of such fact, the traveler may, notwithstanding the provisions of paragraph 1, terminate the portion of the contract corresponding to the travel services that can no longer be received without paying a cancellation fee.

4. In the case of the preceding paragraph, we shall refund to the traveler the portion of the tour fare corresponding to the travel services that the traveler was unable to receive. However, in the case of the preceding paragraph, when the situation is not attributable to us, we shall refund to the traveler an amount obtained by deducting from the relevant portion of the tour fare any cancellation fees, penalty charges, or other expenses already paid or to be paid in connection with the said travel services.

Article 17: Our right to terminate before commencement of tour

1. We may, by explaining the reasons to the traveler, terminate the agent-organized tour contract before the commencement of the tour in any of the following cases.

(a) When it is found that the traveler does not meet the conditions for participation, such as gender, age, qualifications, or skills, that we have specified in advance.

(b) When the traveler is deemed unable to endure the tour due to illness, absence of a necessary attendant, or other reasons.

(c) When the traveler is deemed likely to cause inconvenience to other travelers or to impede the smooth conduct of the group tour.

(d) When the traveler requests something unreasonable with regard to the contract details.

(e) When the number of travelers does not reach the minimum number of participants required to operate the tour as stated in the contract document.

(f) When there is a strong likelihood that the travel conditions clearly specified at the time of contract conclusion, such as the necessary snowfall for a ski tour, will not be fulfilled.

(g) When natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other circumstances beyond our control occur, making it impossible or highly likely that it will become impossible to ensure the safe and smooth operation of the tour in accordance with the itinerary stated in the contract document.

(h) When a communications contract has been concluded, if the traveler’s credit card becomes invalid or the traveler is otherwise unable to settle all or part of the obligations related to the tour fare and other charges in accordance with the card membership rules of the affiliated company.

(i) When it is found that the traveler falls under any of items (e) through (g) of Article 7.

2. If the traveler does not pay the tour fare by the date specified in the contract document pursuant to Article 12, paragraph 1, the traveler shall be deemed to have terminated the agent-organized tour contract on the day following that date. In this case, the traveler must pay us a penalty equivalent to the cancellation fee specified in Article 16, paragraph 1.

3. When we intend to terminate the agent-organized tour contract due to the reason set forth in item (e) of paragraph 1, we shall notify the traveler of the tour’s cancellation no later than 13 days prior to the day immediately before the departure date for domestic tours (three days for day trips) or no later than 23 days prior to the day immediately before the departure date for overseas tours (33 days for tours commencing during peak periods specified in Schedule 1).

Article 18: Our right to terminate after commencement of tour

1. Even after the commencement of the tour, we may, by explaining the reasons to the traveler, terminate part of the agent-organized tour contract in any of the following cases.

(a) When the traveler is unable to continue the tour due to illness, absence of a necessary attendant, or other reasons.

(b) When the traveler disrupts the order of group activities and impedes the safe and smooth conduct of the tour by defying instructions from our tour conductor or other personnel responsible for ensuring the tour’s safety and smooth operation, or by committing such acts as abuse or threats against such personnel or other accompanying travelers.

(c) When it is found that the traveler falls under any of items (e) through (g) of Article 7.

(d) When natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other circumstances beyond our control occur, making it impossible to continue the tour.

2. When we terminate the agent-organized tour contract pursuant to the provisions of the preceding paragraph, the contractual relationship between us and the traveler shall cease to exist only with respect to the future. In this case, our obligations concerning the travel services that the traveler has already received shall be deemed to have been duly performed.

3. In the case of the preceding paragraph, we shall refund to the traveler an amount obtained by deducting from the portion of the tour fare corresponding to the travel services not yet received any cancellation fees, penalty charges, or other expenses already paid or to be paid in connection with said travel services.

Article 19: Refund of tour fare

1. When, due to a reduction in the tour fare pursuant to the provisions of Article 14, paragraphs 3 through 5, or termination of the agent-organized tour contract pursuant to the provisions of the preceding three articles, an amount becomes refundable to the traveler, we shall refund such amount to the traveler within seven days from the day following the date of termination in the case of termination before the commencement of the tour, or within 30 days from the day following the scheduled tour completion date stated in the contract document in the case of a reduction or termination after the commencement of the tour.

2. When we have concluded a communications contract with a traveler and, due to a reduction in the tour fare pursuant to the provisions of Article 14, paragraphs 3 through 5, or termination of the communications contract pursuant to the provisions of the preceding three articles, an amount becomes refundable to the traveler, we shall refund such amount to the traveler in accordance with the card membership rules of the affiliated company. In this case, we shall notify the traveler of the refundable amount within seven days from the day following the date of termination in the case of termination before the commencement of the tour, or within 30 days from the day following the scheduled tour completion date stated in the contract document in the case of a reduction or termination after the commencement of the tour, and the date on which such notice is given to the traveler shall be deemed the card use date.

3. The provisions of the preceding two paragraphs do not preclude the traveler or us from exercising the right to claim compensation for damages pursuant to the provisions of Article 27 or Article 30, paragraph 1.

Article 20: Arrangements for return journey after contract termination

1. When we terminate the agent-organized tour contract after the commencement of the tour pursuant to the provisions of Article 18, paragraph 1, item (a) or (d), we shall, upon the traveler’s request, make arrangements for the travel services necessary for the traveler to return to the place of departure of the tour.

2. In the case of the preceding paragraph, all expenses required for the travel necessary to return to the place of departure shall be borne by the traveler.

Chapter 5 — Group Tour Contracts

Article 21: Group tour contract

1. We shall apply the provisions of this chapter to the conclusion of an agent-organized tour contract applied for by multiple travelers traveling on the same itinerary at the same time, who have appointed a responsible representative (hereinafter referred to as the “contract representative”).

Article 22: Contract representative

1. Unless a special agreement has been concluded, we shall regard the contract representative as having full authority to act as an agent in all matters concerning the conclusion of agent-organized tour contracts for the travelers constituting the group (hereinafter referred to as “members”), and all transactions related to travel services for the group shall be conducted between us and the contract representative.

2. The contract representative must submit to us a list of members by the date specified by us.

3. We shall bear no responsibility whatsoever for any debts or obligations that the contract representative currently owes or is expected to owe to the members.

4. When the contract representative does not accompany the group, we shall, after the commencement of the tour, regard the member previously designated by the contract representative as the contract representative.

Chapter 6 — Itinerary Management

Article 23: Itinerary management

1. We shall endeavor to ensure the safe and smooth conduct of the tour and shall perform the following services for the traveler. However, this shall not apply when we have concluded a special agreement with the traveler to the contrary.

(a) When it is determined that the traveler may be unable to receive travel services during the tour, to take necessary measures to ensure that the traveler receives the travel services in accordance with the agent-organized tour contract.

(b) When, despite having taken the measures described in the preceding item, it becomes unavoidable to change the contract details, to arrange for substitute services. In doing so, we shall endeavor to limit changes to the contract details as much as possible by making efforts to ensure that any revised tour itinerary remains consistent with the purpose of the original itinerary and that any revised travel services are similar to the original travel services.

Article 24: Instructions from us

1. During the period from the commencement to the completion of the tour, when participating in group activities, travelers must follow our instructions to ensure the safe and smooth conduct of the tour.

Article 25: Duties of tour conductors and others

1. Depending on the nature of the tour, we may have a tour conductor or other personnel accompany the tour to perform all or part of the duties listed in each item of Article 23, as well as other duties that we deem necessary in connection with the agent-organized tour.

2. As a general rule, the hours during which the tour conductor or other personnel referred to in the preceding paragraph engage in such duties shall be from 8:00 a.m. to 8:00 p.m.

Article 26: Protective measures

1. When we determine that a traveler requires protection during the tour due to illness, injury, or other reasons, we may take necessary measures. In this case, if the situation is not attributable to us, the expenses incurred for such measures shall be borne by the traveler, and the traveler must pay such expenses by the date and in the manner specified by us.

Chapter 7 — Liability

Article 27: Our liability

1. When, in performing the agent-organized tour contract, we or any party to whom we have delegated arrangements pursuant to the provisions of Article 4 (hereinafter referred to as “arrangement agents”) cause damage to the traveler, either intentionally or negligently, we shall be liable to compensate for such damage. However, this shall apply only if notice of the damage is given to us within two years from the day following the date on which the damage occurred.

2. When the traveler suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation or accommodation, government orders, or other causes beyond our control or that of our arrangement agents, we shall not be liable to compensate for such damage, except in the case described in the preceding paragraph.

3. Notwithstanding the provisions of paragraph 1, with respect to damage to baggage as described in said paragraph, we shall compensate for such damage only if notice is given to us within 14 days from the day following the occurrence of the damage in the case of domestic tours, or within 21 days in the case of overseas tours, and the amount of compensation shall be limited to ¥150,000 per traveler (except in cases where the damage is caused intentionally or by gross negligence on our part).

Article 28: Special compensation

1. Regardless of whether or not our liability arises pursuant to the provisions of paragraph 1 of the preceding article, we shall, in accordance with the provisions of the Special Compensation Rules set forth in the appendix, pay predetermined amounts of compensation and condolence money to travelers for certain damage to their life, body, or baggage incurred while participating in the agent-organized tour.

2. When we are liable for the damage described in the preceding paragraph pursuant to the provisions of paragraph 1 of the preceding article, the amount of compensation payable under the preceding paragraph shall be deemed to constitute part of the damages payable under such liability, up to the limit of the amount of those damages.

3. In the case stipulated in the preceding paragraph, our obligation to pay compensation under paragraph 1 shall be reduced by an amount equivalent to the damages payable by us pursuant to the provisions of paragraph 1 of the preceding article (including the compensation deemed to constitute damages under the preceding paragraph).

4. Any agent-organized tour separately conducted by us for travelers participating in our agent-organized tour, for which a separate tour fare is collected, shall be treated as part of the content of the principal agent-organized tour contract.

Article 29: Itinerary guarantee

1. When any significant change occurs in the contract details listed in the top column of Schedule 2 (excluding the changes specified in the following items that result from a shortage of seats, rooms, or other facilities at transportation or accommodation providers despite their provision of the relevant travel services), we shall pay the traveler an amount of compensation for changes equivalent to or greater than the amount obtained by multiplying the tour fare by the rate indicated in the bottom column of Schedule 2 within 30 days from the day following the tour completion date. However, this shall not apply when it is evident that we bear liability for the relevant changes pursuant to the provisions of Article 27, paragraph 1.

(a) Changes arising from any of the following causes:

(i) Natural disasters;

(ii) War;

(iii) Riots;

(iv) Government orders;

(v) Suspension of travel services such as transportation or accommodation;

(vi) Provision of transportation services not based on the original operating plan; or

(vii) Measures necessary to ensure the safety of the life or body of tour participants

(b) Changes related to the portion of the agent-organized tour contract that has been terminated pursuant to the provisions of Articles 16 through 18.

2. The total amount of compensation for changes payable by us shall be limited to an amount obtained by multiplying the tour fare by a rate of 15% or more per traveler for each agent-organized tour, as determined by us. In addition, when the amount of compensation for changes payable to a traveler for one agent-organized tour is less than ¥1,000, we shall not pay such compensation.

3. When, after we have paid compensation for changes pursuant to the provisions of paragraph 1, it becomes evident that we bear liability for the relevant changes pursuant to the provisions of Article 27, paragraph 1, the traveler must return to us the compensation for changes related to said changes. In this case, we shall pay the traveler the balance obtained by offsetting the amount of damages payable by us pursuant to the provisions of the same paragraph against the amount of compensation for changes to be returned by the traveler.

Article 30: Liability of the traveler

1. When we suffer damage caused intentionally or negligently by a traveler, the traveler must compensate for such damage.

2. When entering into an agent-organized tour contract, travelers must make an effort to understand their rights and obligations and other details of the agent-organized tour contract by making use of the information provided by us.

3. After the commencement of the tour, in order to smoothly receive the travel services stated in the contract document, if a traveler recognizes that travel services different from those stated in the contract document are being provided, the traveler must promptly notify us, our arrangement agent, or the relevant travel service provider at the tour destination.

Chapter 8 — Surety Bond (not a guarantee member of a travel agency association)

Article 31: Surety bond

1. Travelers or members who have entered into an agent-organized tour contract with us can receive a payment from the surety bond that we have deposited pursuant to the provisions of Article 7, paragraph 1 of the Travel Agency Act for claims arising from transactions.

2. The name and location of the deposit office with which we have deposited the surety bond are as follows.

(a) Name

(b) Location

Chapter 8 — Compensation Security Bonds (guarantee member of a travel agency association)

Article 31: Compensation security bonds

1. We are a guarantee member of the [NAME OF TRAVEL AGENCY ASSOCIATION], a general incorporated association, located at [ADDRESS].

2. Travelers or members who have entered into an agent-organized tour contract with us can receive a payment of up to [¥¥¥¥] from the compensation security bonds deposited by the [NAME OF TRAVEL AGENCY ASSOCIATION], the general incorporated association specified in the preceding paragraph, for claims arising from transactions.

3. Pursuant to the provisions of Article 49, paragraph 1 of the Travel Agency Act, we have paid our share of the compensation security bonds deposit to the [NAME OF TRAVEL AGENCY ASSOCIATION], and therefore have not deposited a surety bond under Article 7, paragraph 1 of the Travel Agency Act.

Schedule 1: Cancellation Fees (related to Article 16, paragraph 1)

(1) Cancellation fees for domestic tours

(2) Cancellation fees for overseas tours

Schedule 2: Compensation for Changes (related to Article 29, paragraph 1)